Customer acceptance of the equipment sold by White Sand Systems, Inc. binds both parties to the following terms and conditions:
White Sand Systems, Inc. sells discounted quality network hardware. We accept VISA, MasterCard, and AMEX, and ship COD via bank or cashier’s check only. Net terms: FULL AMOUNT OF INVOICE DUE UPON RECEIPT.
We will provide accurate phone, written, fax, or email quotes. Please note, quoted and actual price/availability/delivery on all equipment may vary due to time, market conditions, inventory status, and configuration. All equipment is subject to prior sale.
We require one purchase order (PO) per order due to the complex nature of the networking business. No order can be processed without a PO. Once processed, a sales invoice is generated and faxed to the customer. It is the customer's responsibility to review and confirm invoice details.
Orders may not be canceled without good cause. We reserve the right to cease business with customers who cancel without cause, refuse delivery, do not pay as agreed, or issue stop-payments.
If you're not 100% satisfied with your purchase, and it's within 15 days of delivery, we accept returns of working items sold from existing stock, in original condition and packaging, with a 20% restocking fee. Items procured specifically for your order are non-returnable. Customers are responsible for return shipping charges. All sales are final.
Each box includes a packing slip. Customers must verify contents and report discrepancies immediately upon receipt.
We pack with foam, bubble wrap, and sturdy boxes. If an item arrives damaged, customers must notify FedEx immediately. We will assist in resolving claims swiftly.
We primarily ship via FedEx using the customer’s account number.
California customers are subject to local sales tax. Tax-exempt organizations must provide their tax exemption number at the time of order to avoid being charged.
New Cisco equipment includes a full manufacturer warranty against defects. Warranty covers DOA items and failures within spec. It does not cover misuse or improper installation. Items must be authorized for return before shipping. We will repair, exchange, or refund within 5 business days of receipt. All equipment is subject to prior sale.